FAQ 2.0

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or email us at info@fascinoinc.com

PRODUCT

What is Anosan?

Anosan is an organic solution that can be used as a sanitizer, disinfectant, deodorizer, or surface cleaner. Its versatility is what makes it unique in the market due to its many uses. It is typically used (but not limited to) in the following ways: you can include it in your humidifier to disinfect your air at home or office, use it as a hand sanitizer, or clean and disinfect any surface.

Furthermore, Anosan is 100% organic and is derived from 100% mineral origins. It is both chemical and alcohol free; therefore, non-toxic and non-irritant. This makes it the number one choice for pregnant women, families with kids including newborns and pets.
What is the active ingredient?

Electrochemically activated sodium chloride or anolyte solution/hypochlorous acid (HOCl).

What is the technology behind Anosan?
Using salt, water and electricity (in a process called electrolysis): the solution hypochlorous acid (HOCl) is formed. A plethora of studies have been made about HOCl being nature’s germ killer. It is a weak acid that occurs naturally in our body; Anosan is derived from natural sources and is, in fact, considered bio identical as all ingredients and trace byproducts are available in similar percentages in the human body.

Anosan is made up of a solution that has been highly regarded to be the perfect weapon to fight germs. What makes it even more impressive is that it is 100% safe for humans due to it being chemical free, non-toxic, and all-natural.
What separates Anosan from other HOCl or anolyte solutions?
HOCl was first developed during World War I before the creation of antibiotics. During this time, the need to irrigate and disinfect wounds of injured soldiers. HOCl was used to treat wounds and even neutralize chemical burns. However, due to the lack of technology back then, the HOCl solutions were unstable and inconsistent since they had to be made and mixed by hand.

Since then, the world has developed a revolutionary technology called Electro Chemical Activation (ECA) that helps stabilize the HOCl solution making it more stable and consistent. ECA is used to create powerful and entirely safe disinfectants and cleaning solutions.

Anosan is manufactured using a process called ECALIT (Electro Chemical Activation Low Ion Transfer). The ECALIT process was developed and spearheaded by Dr. Kurt Kaehn, a chemist and microbiologist, alongside Alexej Gaas, a chemical engineer, back in 2011. The ECALIT process was developed in cooperation with eca biomed GmbH & Co. KG in order to provide mensurable product qualities for defined applications. This allows for Anosan to have a longer shelf life, be more stable, and have a more consistent formula. 
What is ORP or redox potential?
ORP stands for Oxidation-Reduction Potential (or redox potential) and is the measurement of sanitizer effectiveness in water. The usual and normal ORP of other anolyte solution is less than 750mV. The higher the ORP, the more effective and powerful the solution will sanitizing. Anosan is a powerful oxidant (900mV to 950 mV) that can kill microbial pathogens immediately upon contact by damaging cell walls or inactivate the pathogen by entering and disrupting proteins, lipids, and DNA. 
Has this been thoroughly researched?
Not only has Anosan and its technology been researched and studied, it has also been proven and tested by a large number of reputable institutions worldwide. In the last 30 years we have collected over 300 published research articles supporting the use of Electro-Chemically Activated (ECA) water.

Nearly every common bacterial pathogen has been studied such as E. coli, Salmonella, Listeria, Vibrio, Staphylococcus, MRSA, spore forming bacteria, and many common viruses (including Norovirus, SARS, MERS, and SARS-CoV-2), and fungi. 
If Anosan is organic, is it safe to ingest?
Yes! Due to its organic properties, Anosan is food contact safe. This means it can be used around and on food. You may use Anosan to clean your food as it is safe to be ingested in small dosages. Some of our customers who are medical practitioners have even used the Anosan NR solution to gargle and disinfect their toothbrushes. It is also the reason why dental hygienists choose to use Anosan in their procedures.
Is Anosan safe for the skin?
The problem with alcohol sanitizer and disinfectants is that its chemical compounds can be risky. Countless of hospitals and medical institutions have released PSAs regarding the hazardous nature of frequently relying on such sanitizers.

Reasons include:

- It can cause skin irritation: alcohol sanitizers and disinfectants include chemicals such as contain chemicals such as alcohol, chlorhexidine, chloroxylenol, and triclosan which strips the skin of its natural oils. This disrupts the skin's natural moisture barrier making it more susceptible to bacteria.

- It can result in dry and broken skin: alcohols in sanitizers include  isopropyl, ethanol, and n-propanol, which can dry and damage skin cells, making the risk of getting contact dermatitis is higher.

- It can result in antibiotic resistance making you more at risk for infections: there is an active ingredient in hand sanitizers called triclosan, which is in charge of the development of antibiotic-resistant bacteria. When you use hand sanitizers way too often, bacteria and other pathogens start to build up resistance to antibiotics, making you more at risk for infections.

- It may contain harmful and unknown ingredients: a lot of hand sanitizers may contain unknown ingredients that could be toxic. Plenty of hand sanitizers use fragrances that can cause skin irritation, allergic reactions, and hormone disturbance.

- It can weaken your immune system: a study showed that high levels of triclosan in children and teens made them vulnerable to allergies and hay fever.

Anosan has been dermatologically tested and approved. It is a hypoallergenic and non-irritant solution. Anosan has a natural pH value and is applicable to mucous/mucosa to be used for wound disinfection. This makes Anosan uniquely different from 90% of other anolytes that are not pH neutral.
Is Anosan certified or tested?
Anosan is licensed by the Swiss Agency BAG and an FDA approved product in the Philippines. The Federal Office of Public Health (FOPH) in Switzerland has also listed Anosan as a disinfectant that is effective in the fight against influenza and coronavirus viruses. It has been also been certified and approved by the following organisations: European Chemicals Agency (ECHA), Robert Koch Institut, DermaTest, Verbund für Angewandte Hygiene e.V., Labor Dr Merk, andInstitut für Hygiene und Umwelt. It also has a TÜV certification.
Where is Anosan from?
Anosan is a Swiss-made product manufactured by Ecabiotec located in Lugano, Switzerland.
Does Anosan have an expiration date?
The shelf life of Anosan is one year. All our bottles have expiration dates. We strongly recommend consuming the product within that timeframe for maximum effectiveness. 
Do I need to dilute the solution with water?
All our Anosan products do not need to be diluted with water. Our finished products have already been properly diluted in accordance to the proper measurements and process involving de-ionized water and concentrated solution. Therefore, we do not recommend tampering with the solution.
What is the difference between Anosan NR and Anosan ECO?
Anosan NR is what we typically recommend for home users such as individuals and families. Anosan ECO has a higher concentration and is more suitable for industrial and heavy-duty use. The latter has a no-wait time in effectiveness.
Will Anosan leave stains?
Anosan will not leave stains as it is non-corrosive. It is also effective in the removal of some mold.
Does Anosan have a foul odor?
Anosan is almost odorless and completely fragrance free.
Can I use Anosan in a humidifier?
Anosan can disinfect and deodorize air. It can be use in humidifiers since it is a water-based solution. It will produce mist but not fog since it does not contain any glycerin (which is what produces fog when a solution containing glycerin is heated to the point of evaporation). Although glycerin is non-toxic, it is not included in Anosan’s solution. Anosan is safe to be ingested; glycerin is not. Therefore, it is not added in our Anosan products.
Can I use Anosan to treat wounds?
Yes! Since it is an HOCl solution (a natural disinfectant), it can be used to treat wounds in human beings. In fact, it can also be used to neutralize chemical burns.

Please note that we are coming out with our Anosan line for pets soon. Stay tuned for updates.
Can I use Anosan to kill mosquitoes and cockroaches?
Insecticides usually contain very strong chemicals, and Anosan, being an all-natural and organic solution, is not effective in killing insects. However, it will clean and disinfect them.

PAYMENT

What modes of payment do you accept?
We accept the following:
- GCash
- Bank Deposit (BDO or Security Bank)
- COD
- Credit or Debit Card
Do you have an instalment payment plan?
Currently, this is unavailable but we are working on getting this implemented on our website.
What is the process for COD?
Choose the COD option on our website and make sure to fill in your contact number. Someone from our team will contact you shortly to confirm your address. After you approve the handling and delivery fee, we will then book via Grab.
What is the process for bank deposits?
Currently, we accept deposits via BDO or Security Bank. Just choose the Bank Deposit option on the checkout page. Once checkout is done, you will then receive an email from payments@fascinoinc.com that will include the instruction and details.

As soon as proof of payment is sent to us, we will ship out your order.

DELIVERY

What courier do you typically use for delivery/shipping?
At the moment, within Metro Manila, we use either Grab or Lalamove.
Do you ship outside of Metro Manila?
We do ship outside of Metro Manila using LBC. However, we do not have this option available yet on our website. If you are located outside of NCR, please contact us directly and be aware that the fee will be shouldered by you. 
How long will delivery take?
Please allow 2-3 working days for NCR, Bulacan, Laguna, Rizal, and Cavite orders for standard shipping. Same day delivery is also optional for orders made before 5pm but the fees will be shouldered by the customer.
Who will book the Grab or Lalamove delivery?
We will book instantly upon confirmation of order and delivery using whichever courier is currently available.
Do you offer free shipping?
We offer free shipping for all orders above PHP 1,500.00.
Is there a way for me to track my order/s?
We usually keep in contact with our customers to ensure that their orders have been delivered. We can get in touch with you via email/FB/IG and send you the tracking number.
Why am I being charged a Special Handling Fee (SHF)?
Only our COD payment option will be charged a Special Handling Fee as we use Grab Pabili. This depends on your location and we will usually contact you first to confirm the delivery and handling fees.
Why is my order delayed?
We always try to deliver on time. However, delays may occur if there’s a high volume of orders. We will always reach out and coordinate with you if such delays should occur. If you need to contact us, please do not hesitate.
Do you ship internationally?
At the moment, we only ship within the Philippines.
How do I know my items are shipped safely?
All our items are being shipped from a location that is regularly sanitized and disinfected (using Anosan). We ensure that all our staff are following strict sanitation protocols and as much as possible, we strongly implement no contact deliveries.

RETURNS & REFUNDS

I bought a package that came with a humidifier and it arrived damage. What do I do now?
We apologise that you received a damaged item and will provide a replacement if you contact us within 48 hours. Please note that we do not provide refunds.

If you purchased the 13L digital humidifier, it comes with 1-month warranty.
Can I refund my purchase?
Unfortunately, we cannot provide any refunds or returns on any of our Anosan products.